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“I can’t take another angry customer today.” That’s what Sarah, a veteran customer service representative, told her supervisor after a particularly gruelling shift. Like many CS professionals, she was battling burnout, anxiety, and the constant pressure of maintaining composure through endless difficult interactions. Sound familiar? You’re not alone. Studies show that 74% of customer service […]
Introduction to AI-Enhanced Call Centre Training Imagine the first day of training at a call centre. A room filled with eager new hires, eyes fixed on a PowerPoint presentation, and a seasoned trainer hoping that the content sticks. Fast forward a month, and half of those hires are gone. This scenario is all too common […]
How To Create Profit Driven Sales Goals [Everything You Need To Know] Goal setting is a process that helps you achieve your desired outcome. But what makes a profit driven sales goal? And how can you set profit driven goals for your sales force? In this article, we’ll discuss the ins and outs of goal […]
4 tips for phone selling success [Easy to Follow Guide] Stay updated Telecom sales is a process of building relationships with customers in order to sell them products and services. The most important thing you can do is to keep up with industry changes and news, so that you can be prepared to offer your […]
Enhancing Customer Satisfaction Through First Call Resolution: A Manager’s Playbook Let’s face it, customer loyalty is hard to come by. Call centres are doing their best on the frontlines to deliver exceptional service. When it comes to improving customer experience, first call resolution (FCR) is one of the most important metrics to pay attention to. […]
10 Tips on How To Handle Price Objections in Sales [FAQs] Sales objections are a common occurrence, but that doesn’t mean they’re easy to deal with. In fact, overcoming price objections can be one of the most difficult tasks in sales. However, it’s important to remember that there may be a valid reason for the […]
Telecom companies are under pressure to keep up with the latest technology and changing customer demands. In order to stay competitive, it is important for telecom companies to set effective goals and measure their progress. Objectives and Key Results (OKRs) are a popular performance management system that can be used in many different industries. They […]
7 ridiculously effective closing techniques [Step by step] It’s no secret that sales questioning is a powerful tool. Questions can be used to extract information, probe for feelings or hidden motives, and much more. In a sales interview, questions are your chance to shine. By preparing a few key questioning techniques, you can make the […]
Boost your sales by asking these 2 types of insider questions Open and closed ended questions seem simple. Open questions give the person you are asking the opportunity to answer freely. Closed questions often give the person you are asking only a few options. But using open and closed questions in a sales conversation is […]
There could be any number of reasons why your sales team isn’t selling. Maybe they’re not closing enough deals, or maybe they’re struggling to get new leads. But whatever the reason, it’s important to address the issue as soon as possible. Here are five of the most common reasons your sales team isn’t selling, and […]
Sales professionals have been using roleplaying for sales training for years. It is an effective way to put people in a situation close to the real-world and help them practice sales conversations. However, unless you think through how you set up, run and evaluate roleplaying, they may be less effective than you think. In this blog […]
There’s a reason sales coaches are so popular. They can do amazing things for businesses – but that requires that the rest of the company is willing to build a learning culture. Too often, business owners rely on their sales coach to fix everything that’s going wrong in their business. And when things don’t go […]
There are many reasons why sales performance in organizations can be poor. Sometimes it is due to a lack of leadership, while other times it is due to ineffective selling techniques or strategies. In this blog post, we will discuss some of the most common reasons for this and how fix them to improve the […]
High turnover rate in sales organizations is a huge problem in most countries. The high pressure and fast-paced nature of the job can be tough for even the most experienced salespeople. Add to the fact that sales jobs often are commission-based, and it’s no wonder that turnover rates are so high. In fact, according to […]
Sales objections are a natural part of the sales process. In fact, if you’re not getting objections, you’re probably not pushing hard enough. Every salesperson will face objections from potential buyers at some point during their career. The key is to be prepared for them! In this blogpost, we will discuss the most common sales […]
Sales trends are always changing, and it can be hard to predict what the future of selling will look like. However, by taking a look at current trends and extrapolating them into the future, we can get a good idea of what to expect. In this blog post, we will discuss some of the most […]
As a leader, you are responsible for the growth of your company and need to make sure that your decisions will help facilitate this. Unfortunately, there are many mistakes that leaders make that can actually lead to high turnover rates and hinder revenue growth. A big part of leadership mistakes in 2022 is caused by […]
Good employees are like any other valuable commodity: they’re hard to find, and they’re even harder to keep around if you don’t take care of them. How you handle your new hires will set the tone for the rest of their time with your company, so it’s important to get it right from the start. […]
In 2022, innovative learning is crucial for companies. In many large industries today, we are seeing radical changes, with an influx of new challengers in the market. While in the banking and finance industry, we see that companies such as Norwegian, Komplett and IKEA have seen the opportunity to use their customer base and distribution […]
You know the days where you feel that the motivation isn’t just there, and your thoughts are not exactly where they should be. We know the feeling, and we also may have a solution for you. In this blogpost we are going to talk about ultradian performance rhythms and how you can improve your productivity, […]
What sales conversation feels better than a successful one? The sales conversation where you walk the customer through all the different steps of the sales process and it ends with a new customer in your portfolio. Of course, every sales conversation doesn’t go this perfectly. There are always going to be bumps in the road. […]
5 Proven Techniques to Close the Deal [Sales Closing Techniques] In this article we will look at five effective closing techniques in sales, for ending the conversation – in a natural way. Closing is an important part of the sales conversation, and there are often small margins that determine whether it will be a success […]
Introduction to AI-Enhanced Call Centre Training Imagine the first day of training at a call centre. A room filled with eager new hires, eyes fixed on a PowerPoint presentation, and a seasoned trainer hoping that the content sticks. Fast forward a month, and half of those hires are gone. This scenario is all too common […]
How To Create Profit Driven Sales Goals [Everything You Need To Know] Goal setting is a process that helps you achieve your desired outcome. But what makes a profit driven sales goal? And how can you set profit driven goals for your sales force? In this article, we’ll discuss the ins and outs of goal […]
Enhancing Customer Satisfaction Through First Call Resolution: A Manager’s Playbook Let’s face it, customer loyalty is hard to come by. Call centres are doing their best on the frontlines to deliver exceptional service. When it comes to improving customer experience, first call resolution (FCR) is one of the most important metrics to pay attention to. […]
Telecom companies are under pressure to keep up with the latest technology and changing customer demands. In order to stay competitive, it is important for telecom companies to set effective goals and measure their progress. Objectives and Key Results (OKRs) are a popular performance management system that can be used in many different industries. They […]
Boost your sales by asking these 2 types of insider questions Open and closed ended questions seem simple. Open questions give the person you are asking the opportunity to answer freely. Closed questions often give the person you are asking only a few options. But using open and closed questions in a sales conversation is […]
There could be any number of reasons why your sales team isn’t selling. Maybe they’re not closing enough deals, or maybe they’re struggling to get new leads. But whatever the reason, it’s important to address the issue as soon as possible. Here are five of the most common reasons your sales team isn’t selling, and […]
Sales professionals have been using roleplaying for sales training for years. It is an effective way to put people in a situation close to the real-world and help them practice sales conversations. However, unless you think through how you set up, run and evaluate roleplaying, they may be less effective than you think. In this blog […]
There’s a reason sales coaches are so popular. They can do amazing things for businesses – but that requires that the rest of the company is willing to build a learning culture. Too often, business owners rely on their sales coach to fix everything that’s going wrong in their business. And when things don’t go […]
There are many reasons why sales performance in organizations can be poor. Sometimes it is due to a lack of leadership, while other times it is due to ineffective selling techniques or strategies. In this blog post, we will discuss some of the most common reasons for this and how fix them to improve the […]
High turnover rate in sales organizations is a huge problem in most countries. The high pressure and fast-paced nature of the job can be tough for even the most experienced salespeople. Add to the fact that sales jobs often are commission-based, and it’s no wonder that turnover rates are so high. In fact, according to […]
As a leader, you are responsible for the growth of your company and need to make sure that your decisions will help facilitate this. Unfortunately, there are many mistakes that leaders make that can actually lead to high turnover rates and hinder revenue growth. A big part of leadership mistakes in 2022 is caused by […]
Good employees are like any other valuable commodity: they’re hard to find, and they’re even harder to keep around if you don’t take care of them. How you handle your new hires will set the tone for the rest of their time with your company, so it’s important to get it right from the start. […]
“I can’t take another angry customer today.” That’s what Sarah, a veteran customer service representative, told her supervisor after a particularly gruelling shift. Like many CS professionals, she was battling burnout, anxiety, and the constant pressure of maintaining composure through endless difficult interactions. Sound familiar? You’re not alone. Studies show that 74% of customer service […]
4 tips for phone selling success [Easy to Follow Guide] Stay updated Telecom sales is a process of building relationships with customers in order to sell them products and services. The most important thing you can do is to keep up with industry changes and news, so that you can be prepared to offer your […]
10 Tips on How To Handle Price Objections in Sales [FAQs] Sales objections are a common occurrence, but that doesn’t mean they’re easy to deal with. In fact, overcoming price objections can be one of the most difficult tasks in sales. However, it’s important to remember that there may be a valid reason for the […]
7 ridiculously effective closing techniques [Step by step] It’s no secret that sales questioning is a powerful tool. Questions can be used to extract information, probe for feelings or hidden motives, and much more. In a sales interview, questions are your chance to shine. By preparing a few key questioning techniques, you can make the […]
Sales objections are a natural part of the sales process. In fact, if you’re not getting objections, you’re probably not pushing hard enough. Every salesperson will face objections from potential buyers at some point during their career. The key is to be prepared for them! In this blogpost, we will discuss the most common sales […]
Sales trends are always changing, and it can be hard to predict what the future of selling will look like. However, by taking a look at current trends and extrapolating them into the future, we can get a good idea of what to expect. In this blog post, we will discuss some of the most […]
In 2022, innovative learning is crucial for companies. In many large industries today, we are seeing radical changes, with an influx of new challengers in the market. While in the banking and finance industry, we see that companies such as Norwegian, Komplett and IKEA have seen the opportunity to use their customer base and distribution […]
You know the days where you feel that the motivation isn’t just there, and your thoughts are not exactly where they should be. We know the feeling, and we also may have a solution for you. In this blogpost we are going to talk about ultradian performance rhythms and how you can improve your productivity, […]
What sales conversation feels better than a successful one? The sales conversation where you walk the customer through all the different steps of the sales process and it ends with a new customer in your portfolio. Of course, every sales conversation doesn’t go this perfectly. There are always going to be bumps in the road. […]
5 Proven Techniques to Close the Deal [Sales Closing Techniques] In this article we will look at five effective closing techniques in sales, for ending the conversation – in a natural way. Closing is an important part of the sales conversation, and there are often small margins that determine whether it will be a success […]
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