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Mindfulness Techniques for Call Centre Professionals
“I can’t take another angry customer today.” That’s what Sarah, a veteran customer service representative, told her supervisor after a particularly gruelling shift. Like many
Transforming Call Centre Training: AI in Call Centre Training
Introduction to AI-Enhanced Call Centre Training Imagine the first day of training at a call centre. A room filled with eager new hires, eyes fixed
How To Create Profit Driven Sales Goals
How To Create Profit Driven Sales Goals [Everything You Need To Know] Goal setting is a process that helps you achieve your desired outcome. But
4 Tips for Phone Selling Success
4 tips for phone selling success [Easy to Follow Guide] Stay updated Telecom sales is a process of building relationships with customers in order to
Enhancing Customer Satisfaction Through First Call Resolution: A Manager’s Playbook
Enhancing Customer Satisfaction Through First Call Resolution: A Manager’s Playbook Let’s face it, customer loyalty is hard to come by. Call centres are doing their
10 Tips On How To Handle Price Objections in Sales
10 Tips on How To Handle Price Objections in Sales [FAQs] Sales objections are a common occurrence, but that doesn’t mean they’re easy to deal
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