Introduction to AI-Enhanced Call Centre Training Imagine the first day of training at a call centre. A room filled with eager new hires, eyes fixed
How To Create Profit Driven Sales Goals [Everything You Need To Know] Goal setting is a process that helps you achieve your desired outcome. But
Enhancing Customer Satisfaction Through First Call Resolution: A Manager’s Playbook Let’s face it, customer loyalty is hard to come by. Call centres are doing their
Telecom companies are under pressure to keep up with the latest technology and changing customer demands. In order to stay competitive, it is important for
Boost your sales by asking these 2 types of insider questions Open and closed ended questions seem simple. Open questions give the person you are
There could be any number of reasons why your sales team isn’t selling. Maybe they’re not closing enough deals, or maybe they’re struggling to get
Sales professionals have been using roleplaying for sales training for years. It is an effective way to put people in a situation close to the
There’s a reason sales coaches are so popular. They can do amazing things for businesses – but that requires that the rest of the company
There are many reasons why sales performance in organizations can be poor. Sometimes it is due to a lack of leadership, while other times it
High turnover rate in sales organizations is a huge problem in most countries. The high pressure and fast-paced nature of the job can be tough
Sales and customer care can be learned. Improve the effectiveness in your sales force with immersive learning and chatbot technology.
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